Shipping Information

Calmara Shipping Policy

At Calmara, we’re proud to offer free shipping on all orders, because getting relief shouldn’t come with extra costs.

Order Processing Times

Once you place your order, please allow 1–3 business days for it to be processed and dispatched. An order is considered dispatched once it has been handed to our shipping carrier and is on its way to you. During peak seasons and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

Once your order has shipped, delivery time will vary based on your location. Below are our estimated transit times:

🇺🇸 United States: 5–8 business days
🇨🇦 Canada: 5–8 business days
🇦🇺 Australia: 5–8 business days
🇬🇧 United Kingdom: 5–8 business days
🌍 Worldwide: 5–21 business days

Please note: customs delays and holiday volume may affect delivery speed. We do our best to get your order to you as quickly as possible.

Order Changes & Shipping Information Accuracy

It’s important that your shipping information is correct at checkout. If you realize you’ve entered the wrong address, please email us at mahdi@calmara.com within 24 hours of placing your order. We’ll do our best to make changes, but once an order enters processing, we may not be able to modify it.

If our system detects an incomplete or potentially incorrect address, we’ll reach out within 3 business days to confirm. If we don’t receive a response in that time, your order may be cancelled.

Delivery Delays

We know how important timely delivery is. While we ship promptly, external factors like severe weather, courier issues, customs delays, or carrier backlog may cause delays. We’ll keep you informed and work with the carrier to resolve issues quickly.

If there’s an unexpected delay in your shipment or order processing, we’ll notify you by email as soon as possible.

Lost or Stolen Packages

Once your order leaves our warehouse, it’s in the hands of the courier. If your package goes missing or is marked as delivered but you haven’t received it, contact us at mahdi@calmara.com. We’ll assist you and also encourage you to file a claim directly with the courier.

Please note: Calmara is not responsible for lost or stolen packages once they have been handed off to the courier. These cases fall outside of our refund policy, but we will always do what we can to help. In certain situations, we may offer a replacement at our discretion.

Shipping Policy Changes

Calmara reserves the right to update this Shipping Policy at any time. By placing an order, you agree to the current version of this policy.

We recommend reviewing this page periodically to stay up-to-date. If you have any questions or concerns, don’t hesitate to reach out at mahdi@calmaras.com.