Returns & Refunds

Calmara Refund & Return Policy

At Calmara, we’re dedicated to helping you find lasting relief from migraines, tension, and stress through natural, non-invasive methods. We stand by the effectiveness of our products, and we encourage all customers to use their Calmara cap consistently for at least 14 days to experience the full benefits. If you’re not satisfied after that period and you're still within our 60-Day Money Back Guarantee, we’re here to help. Simply reach out to us at mahdi@calmaras.com.

Cancellation Policy

We understand that sometimes plans change. If you need to make a change or cancel your order, please do so within 24 hours of placing it. Once the order begins processing, we may not be able to cancel or edit it. If you cancel within the 24-hour window, your refund will be processed within 7 business days.

60-Day Money Back Guarantee

We want you to feel confident trying Calmara. If after using your cap consistently for at least 14 days you're not happy with the results, you're eligible to request a return within 60 days of your purchase. Return shipping costs are not covered by Calmara, and any original shipping fees paid are non-refundable. To initiate a return, contact us via our Contact Page or email us directly at mahdi@calmaras.com. Be sure to include your Order Number or the name and email used to place your order to speed up the process.

Damaged Items

If your product arrives damaged, we want to make it right. An item is considered damaged if it has a manufacturing defect or arrives physically broken. Minor packaging damage such as a dented box is not considered product damage. To report a damaged item, email mahdi@calmaras.com within 72 hours of delivery and include a clear photo of the damaged product. If eligible, we’ll send a replacement at no additional cost. We do not issue refunds or replacements for damage caused by normal wear, misuse, or improper care.

Shipping & Delivery

We work with trusted carriers to ensure smooth delivery, but delays caused by couriers, customs, or other external factors are outside of our control. Calmara is not responsible for lost or stolen packages, or for delays that occur once the item has shipped. For any delivery issues, we recommend contacting the courier directly. If you still need help, feel free to reach out to us.

Incorrect Shipping Address

Please double-check your shipping details before placing your order. If you notice an error, contact us within 24 hours at mahdi@calmaras.com. After this window, we may not be able to update the address, and we cannot be held responsible for lost or undelivered packages due to incorrect information provided at checkout.

Policy Updates

Calmara reserves the right to update this policy at any time. By purchasing and using our products, you agree to the terms outlined in the most recent version of this policy.